CO-DEVELOPMENT SUCCESS STORIES
CHALLENGE: Change production process from compressed to poured wax melts
HOW WE DID IT: A thorough understanding of our customer’s new production process allowed us to develop a custom plant-based wax
RESULT: A plant-based wax that can undergo poured production process while maintaining end product quality
A prospective customer reached out with an initiative to change their production process from compressed to poured wax melts. This would require a new wax formulation. We worked with their production and quality teams to develop a custom plant-based wax that could be used in the new production process without sacrificing end product quality.
CHALLENGE: Develop a plant-based wax with consistent burn rates for each production lot
HOW WE DID IT: Custom processing conditions to optimize burn rates
RESULT: Customer no longer needed to change wicks, saving time and money
When our customer requested a specific burn rate due to burn rate variability in competitors wax, we were ready to help. We identified the cause of the variability and developed a plant-based wax with custom processing conditions to achieve the desired burn rate for each production lot. This eliminated the need for the customer to change wicks based on the burn rate of each incoming wax lot.
CHALLENGE: Corrugated cases of Golden Wax flakes were not staying sealed shut during shipping and handling
HOW WE DID IT: Working with our packaging suppliers to create a better seal for the cases
RESULT: A sealing method that was strong enough to protect cases during shipment
Some corrugated cases of flaked Golden Wax were becoming unsealed during shipping through 3PLs, so customers had to add strapping to the cases to ensure the packages would stay shut. To eliminate this hassle, we worked with our packaging supplier to identify a case sealing method that is strong enough to keep the cases sealed during shipment. This action meant that customers no longer needed to spend time securing the cases with strapping to protect the flakes from damage.
CHALLENGE: Helping customers avoid an increase in 3PL handling surcharges
HOW WE DID IT: Identifying options to meet customer needs
RESULT: Saving customers money by offering the additional option of a 45 lb. case
3PL companies introduced a heavy weight surcharge to cases weighing 50 lbs. or more, which would significantly increase the cost for our customers to ship individual cases to the end user. We provided a lighter 45 lb. case weight in addition to our standard 50 lb. case weight to allow our customers to determine the optimum size for their operation and avoid costly handling surcharges.